Privacy Policy

Welcome to Future Sportler, operated by FS SPORTSHUB PRIVATE LIMITED ("Company", "we", "our", "us"). This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you access or use our website https://www.futuresportler.com and/or our mobile application(s) (together referred to as the "Platform").

By using our Platform, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our website or app:

Personal Information

• Name, email address, phone number
• Date of birth, gender, location, and profile picture
• Government-issued ID or documentation (if required for verification)

Device & Usage Information

• Device type (web or mobile), OS, browser type/version
• App usage data, crash logs, and mobile identifiers (e.g., advertising ID, device ID)
• IP address, geolocation data (with your permission)

Transactional & Booking Data

• Booking history, facility use, event participation, and service usage
• Payment transaction records (via third-party gateways)

App Permissions (For Mobile App Users)

Depending on your settings and device, our app may request access to:

• Camera (e.g., for profile picture upload or event streaming)
• Location (to suggest nearby facilities or events)
• Storage (to save preferences, downloaded content, or images)
• Phone (to enable direct dialling to coaches, academies)

User-Generated Content

Photos, videos, reviews, forum posts, chats with service providers or other users

How We Use Your Information

We use your information to:

• Register and manage your account
• Enable bookings, training, events, and purchases
• Facilitate in-app communication with coaches, facilities, academies and players
• Facilitate communication through dialler with coaches, facilities, academies and players
• Customize recommendations, content, and notifications
• Process payments and provide receipts
• Provide customer support
• Improve our app and website performance
• Send transactional, service-related, and promotional communications
• Analyse usage trends for service improvements

Information Sharing and Disclosure

We may share information with:

• Service Providers: for payments, hosting, customer support, marketing, etc.
• Partners: such as sports academies, coaches, event organizers, or facility providers
• Government or Legal Authorities, when required by law or for protection against fraud
• In Business Transfers, such as a merger, acquisition, or asset sale

We do not sell your personal data to third parties.

Cookies and App Tracking Technologies

We use cookies on our website and analytics tools on our app to understand user behaviour, personalize content, and improve performance. App users can control tracking permissions through their device settings.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Data Retention

We retain your data for as long as necessary to:

• Fulfil the services
• Comply with legal requirements
• Resolve disputes or enforce our rights

You may request data deletion or account deactivation by emailing customersupport@futuresportler.com

Security Measures

We use appropriate administrative, technical, and physical safeguards to protect your data across both our website and mobile app. Despite these efforts, no system is completely secure.

Your Rights and Choices

You have the right to:

• Access and correct your personal information
• Withdraw consent where applicable
• Delete or restrict use of your information
• Disable tracking or certain permissions (on your device or browser)
• Opt-out of marketing emails and notifications

To exercise these rights, contact us at customersupport@futuresportler.com

Third-Party Links and Integrations

Our website or app may contain links to third-party websites or services. We are not responsible for their privacy practices. Use caution when interacting with third-party platforms.

Contact Us

For questions or requests about your privacy:

Changes to This Privacy Policy

We may update this Privacy Policy periodically and the last update date shall reflect on the top of this policy. Continued use of our Platform after such changes constitutes your acceptance.