This Cancellation & Refund Policy explains the terms under which bookings or purchases made on the FutureSportler platform (website and mobile app) can be cancelled and refunded. By using our platform, you agree to these terms and conditions.

1. Academy Subscription – Students Enrolled via Future Sportler Platform

This section applies to students who discover an academy via the Future Sportler platform, take a trial, and pay subscription fees through the platform.

1.1 Trial & Cooling-Off Period

Each student is entitled to an initial trial period of up to two sessions or as may be permitted by the academy. Subscription fees may be paid only after the trial is completed.

1.2 Cancellation Window

A five-day cancellation window applies from the date of subscription payment. Cancellation requests must be raised through the platform.

1.3 Eligibility Conditions

Cancellation is not permitted if the student has attended 25% or more of the total classes scheduled for the billing month, or if the student has crossed the five-day cancellation window, whichever is earlier.

1.4 Refund Deductions

If cancellation is approved within eligibility limits, 25% of the subscription fee shall be deducted towards pro-rated usage and platform charges. The remaining amount shall be refunded.

1.5 Post–5 Day Requests

After five days, refunds shall be considered only on valid grounds such as medical emergencies or relocation. Future Sportler may facilitate a transfer to another academy or reject the request.

2. Academy Subscription – Academy-Referred Students

For students onboarded directly by academies, refund terms shall be governed by the academy's internal policy. Future Sportler acts only as a payment facilitator.

3. AI Analytics / AI SaaS Subscription

Refunds are allowed within 24 hours of purchase only if no video has been analyzed or total usage does not exceed two minutes. No refunds shall be issued once analysis exceeds this limit.

4. Facility / Turf Bookings

User-Initiated Cancellation

• Full refund if cancelled at least 24 hours before booking time
• 50% refund if cancelled between 12–24 hours
• No refund if cancelled less than 12 hours before booking or in case of no-show

Partner-Initiated Cancellation

Full refund or rescheduling credit will be provided.

5. Events & Tournaments

Registration fees are non-refundable unless the event is cancelled by the organizer.

6. Refund Processing Timeline

Approved refunds will be processed within 5–10 business days. The amount will be credited back to the original payment method used for the purchase.

7. Important Notes

• All refund decisions are final and binding
• Future Sportler reserves the right to modify this policy with 30 days' notice
• Refund requests must be submitted through the platform
• Future Sportler may request supporting documentation for refund claims
• Fraudulent refund claims may result in account suspension

8. Contact Us

For any cancellation or refund requests, please contact us with the following information:

Our support team will review your request and respond within 2-3 business days.